Terms & Conditions
Last Updated: September 14, 2026
Welcome to Sehwan Food.
These Terms & Conditions explain the rules for using the Sehwan Food application, website and related services. By creating an account, placing an order or using any Sehwan Food service, you agree to these Terms & Conditions. If you do not agree with these terms, please do not use our services.
1. About Sehwan Food
Sehwan Food is an online food ordering and delivery platform that allows customers to discover restaurants, view available food items, place orders and receive deliveries through the platform.
Sehwan Food acts as a platform connecting customers, restaurants and delivery partners. Food is prepared and supplied by the respective restaurant, while delivery may be handled by Sehwan Food or an assigned delivery partner.
2. Account Registration
To use certain features of Sehwan Food, you may need to create an account.
You are responsible for providing accurate and up-to-date information when creating your account. You are also responsible for keeping your account information and login credentials secure.
You must not use another person's account without permission or provide false information.
If we reasonably believe that an account is being used fraudulently, unlawfully or in a way that may harm other users, restaurants, delivery partners or Sehwan Food, we may restrict or suspend access to that account.
3. Placing an Order
When you place an order through Sehwan Food, you are requesting the selected restaurant to prepare the food items shown in your order.
Before placing an order, please check the selected items, quantities, delivery address, contact information and total amount carefully.
An order is considered accepted when the order status confirms that the restaurant has accepted or confirmed the order.
Restaurant availability, menu items, prices and estimated preparation or delivery times may change from time to time.
4. Food Items and Restaurant Information
Restaurants are responsible for the food they prepare, including ingredients, preparation, quality and availability.
Food images and descriptions are provided to help customers understand the available items. Actual food presentation may vary from the displayed image.
If an item becomes unavailable after an order has been placed, the restaurant or Sehwan Food may contact the customer regarding the available options.
Customers with food allergies or specific dietary requirements should contact the restaurant before placing an order. Sehwan Food cannot guarantee that food prepared by a restaurant will be free from a particular allergen.
5. Prices and Charges
The price shown at checkout is the amount applicable to the order at the time it is placed, subject to any applicable delivery charges, taxes, discounts or other charges displayed during checkout.
Restaurants may change their menu prices and availability. Such changes will not normally affect an order that has already been confirmed.
Promotional offers may have additional terms, eligibility requirements or expiry dates.
6. Payment
Sehwan Food may provide different payment options depending on availability, location and the payment methods enabled on the platform.
For Cash on Delivery orders, the customer is responsible for paying the amount shown for the confirmed order when the order is delivered.
For online payments, payment must be completed through the payment method made available by Sehwan Food or its authorized payment service provider.
If a payment is unsuccessful, reversed or disputed, the order may be cancelled or placed on hold until the payment issue is resolved.
7. Delivery
Customers are responsible for providing a complete and accurate delivery address and an active contact number.
Delivery times shown in the application are estimates and may be affected by restaurant preparation time, traffic, weather, road conditions, order volume or other circumstances outside our reasonable control.
Customers should remain available at the provided delivery location and respond to reasonable calls or messages from the restaurant or delivery partner.
If a customer cannot be reached or the delivery cannot be completed because of an incorrect address, unavailable recipient or other circumstances caused by the customer, additional charges or cancellation may apply where applicable.
8. Delivery Tracking and Location
Sehwan Food may use location information to provide delivery-related features, including delivery tracking and showing the approximate location of an assigned delivery partner.
Location information is used to support the delivery service and improve the customer experience.
Availability and accuracy of live delivery tracking may depend on GPS availability, internet connectivity, device settings and other technical factors.
For information about how personal and location information is collected and used, please refer to our Privacy Policy.
9. Order Cancellation
An order may be cancelled according to the cancellation options and conditions available in the application.
Once a restaurant has started preparing an order, cancellation may not be available or may be subject to applicable charges.
If an order cannot be fulfilled because of restaurant closure, item unavailability, delivery problems or other circumstances, Sehwan Food may cancel the order and process any eligible refund according to the applicable payment and refund procedure.
10. Refunds and Complaints
If there is a problem with an order, customers should contact Sehwan Food as soon as reasonably possible after receiving the order.
Refunds, credits or other resolutions may be considered depending on the circumstances of the complaint, the order status, payment method and applicable refund policy.
Refunds are not guaranteed in every situation and may be subject to verification.
For more information, please refer to our Refund Policy.
11. Restaurant Responsibilities
Restaurants using Sehwan Food are responsible for maintaining accurate menu information, prices, availability and order preparation.
Restaurants are responsible for complying with applicable food safety, hygiene and other legal requirements relevant to their business.
Sehwan Food may take appropriate action if a restaurant repeatedly violates platform rules or provides inaccurate or misleading information.
12. Customer Responsibilities
Customers agree to:
- Provide accurate account and delivery information.
- Use the platform only for lawful purposes.
- Provide a valid contact number.
- Pay the amount due for confirmed orders.
- Treat restaurant staff and delivery partners respectfully.
- Not misuse promotional offers, refunds, cancellation systems or other platform features.
- Not attempt to interfere with or damage the application, website or related services.
- Not use the platform for fraudulent or unlawful activities.
13. Prohibited Activities
Users must not:
- Create accounts using false or misleading information.
- Place fraudulent or intentionally false orders.
- Abuse refunds, discounts, promotional offers or cancellation facilities.
- Attempt to gain unauthorized access to another user's account or Sehwan Food's systems.
- Upload or transmit harmful software or malicious content.
- Use the service for any unlawful purpose.
- Interfere with the normal operation or security of the platform.
We may suspend or restrict accounts involved in prohibited activities.
14. Promotions and Discounts
Promotional codes, discounts and special offers may be subject to additional conditions.
Unless specifically stated otherwise, promotional offers cannot be exchanged for cash and may be limited to one use per customer or account.
Sehwan Food may modify or discontinue a promotional offer where permitted by applicable law.
15. Service Availability
We aim to keep Sehwan Food available and reliable, but we cannot guarantee that the application or website will always be available without interruption.
Temporary interruptions may occur because of maintenance, technical problems, internet connectivity, third-party services or circumstances beyond our reasonable control.
16. Third-Party Services
Sehwan Food may use third-party services to support features such as maps, notifications, payments, analytics, authentication and other platform functionality.
The use of third-party services may be subject to the terms and policies of those service providers.
17. Intellectual Property
The Sehwan Food name, branding, logos, application design, website content and other platform materials are owned by or used by Sehwan Food under applicable rights.
Users may use the application and website only for their intended personal and lawful purposes.
No part of the platform may be copied, modified, distributed, reproduced or commercially exploited without appropriate authorization.
18. Privacy
Your privacy is important to us.
Our Privacy Policy explains how Sehwan Food collects, uses, stores and protects personal information and other information associated with your use of the service.
By using Sehwan Food, you acknowledge that you have access to our Privacy Policy.
19. Account Suspension and Termination
We may suspend, restrict or terminate access to an account where there is a violation of these Terms & Conditions, suspected fraud, misuse of the service, unlawful activity or conduct that may negatively affect other users, restaurants, delivery partners or Sehwan Food.
Users may stop using the service at any time.
Account and data deletion requests are handled according to our applicable account deletion and Privacy Policy procedures.
20. Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes in our services, business practices or applicable requirements.
When important changes are made, we may provide appropriate notice through the application, website or other available communication methods.
The updated Terms & Conditions will become effective when published unless a different effective date is stated.
21. Limitation of Responsibility
Sehwan Food provides a platform for ordering and delivery services. While we make reasonable efforts to maintain accurate information and reliable services, we cannot guarantee the availability, quality, preparation or suitability of food supplied by independent restaurants.
We are also not responsible for delays or interruptions caused by circumstances outside our reasonable control, including traffic, weather, internet or network problems, technical failures or other unforeseen circumstances.
Nothing in these Terms & Conditions is intended to exclude or limit any rights or protections that cannot legally be excluded or limited under applicable law.
22. Contact and Support
If you have a question, complaint or concern regarding an order or the Sehwan Food service, please contact us through the support or contact options provided on the Sehwan Food application or website.
We will make reasonable efforts to review and respond to customer concerns.
23. Acceptance of These Terms
By creating an account, placing an order or continuing to use Sehwan Food, you confirm that you have read, understood and agreed to these Terms & Conditions.
If you do not agree with these Terms & Conditions, please discontinue use of the Sehwan Food services.