Privacy Policy
Last Updated: September 14, 2026
Sehwan Food respects your privacy and is committed to protecting the information you provide when using our application, website and related services.
This Privacy Policy explains what information we collect, how we use it, how we protect it, when it may be shared, how long we may retain it, and the choices available to you.
By using Sehwan Food, you acknowledge that you have read and understood this Privacy Policy.
1. About Sehwan Food
Sehwan Food is an online food ordering and delivery platform that connects customers with restaurants and delivery partners.
The application allows customers to create an account, browse restaurants and food items, place orders, provide delivery information, select available payment methods, receive order updates and, where available, use delivery tracking features.
2. Information We Collect
Depending on how you use Sehwan Food, we may collect the following information.
Account Information
When you create or use a Sehwan Food account, we may collect information such as your name, phone number, email address, password or authentication information, profile information and other information that you choose to provide.
Delivery Information
To process and deliver your order, we may collect information such as your delivery address, location information, address details and contact information required for delivery.
Order Information
We may collect information related to your orders, including the restaurant selected, food items, quantities, order amount, delivery address, order status, payment method and order history.
Location Information
With your permission and where required for the relevant functionality, Sehwan Food may access your device's location.
Location information may be used to support delivery-related features, confirm or identify a delivery location, provide map functionality and support delivery tracking.
Device and Technical Information
We may collect certain technical information when you use the application, such as device type, operating system, application version, IP address, network information and technical information required to maintain the security, performance and reliability of the service.
Notifications
With your permission where required, Sehwan Food may send notifications relating to orders, order status, delivery updates, account information and other service-related messages.
You can manage notification permissions through your device settings.
3. How We Use Your Information
We may use the information we collect to:
- Create and manage your Sehwan Food account.
- Process and deliver your orders.
- Connect customers with restaurants and delivery partners.
- Provide order status and delivery tracking features.
- Confirm delivery addresses and locations.
- Send order and delivery notifications.
- Provide customer support.
- Process available payments and maintain payment records.
- Prevent fraud, misuse and unauthorized activity.
- Maintain the security and reliability of the application.
- Improve the functionality and performance of Sehwan Food.
- Respond to questions, complaints and support requests.
- Comply with applicable legal requirements.
4. Location Information
Location information is used when necessary to provide location-based functionality.
For example, location information may help us identify a delivery location, provide map features or support delivery tracking.
Location accuracy may depend on GPS availability, device settings, network connectivity, permissions and other technical factors.
You can control location permissions through your device settings. Disabling location permission may affect features that depend on location services.
5. Google Maps and Map Services
Sehwan Food uses Google Maps and related Google services to provide map and location-related functionality.
These services may process information necessary to display maps, locations, routes and other map-related features.
Your use of Google services may also be subject to Google's own terms and privacy practices.
6. Firebase and Other Service Providers
Sehwan Food may use third-party services and technologies to operate and improve the application.
These services may support functions such as account authentication, push notifications, application infrastructure, security, maps, analytics and other essential application features.
Third-party service providers may process information on our behalf where necessary to provide their services.
Sehwan Food does not sell your personal information to third parties.
7. Sharing of Information
We may share information when it is necessary to provide the services you request.
This may include sharing relevant information with:
- The restaurant responsible for preparing your order.
- The delivery partner responsible for delivering your order.
- Service providers that help us operate and maintain the application.
- Payment service providers when a payment service is used.
- Government authorities or other parties when required by applicable law or a valid legal process.
We aim to share only the information reasonably necessary for the relevant purpose.
8. Payment Information
Depending on the payment method available to you, payments may be processed through the payment method or payment service provider presented during checkout.
Sehwan Food may receive information such as payment status, transaction reference or other information necessary to confirm an order.
Where a third-party payment provider processes payment information, that provider may process information according to its own privacy policy and terms.
For Cash on Delivery orders, Sehwan Food may record the payment method and payment status associated with the order.
9. How We Protect Your Information
We take reasonable technical and organizational measures to protect information against unauthorized access, misuse, alteration, loss or disclosure.
Information transmitted between the application and our services is protected using appropriate security measures, including encrypted network connections where supported.
However, no online service can guarantee absolute security. Users should also take reasonable steps to protect their account credentials and device.
10. Data Retention
We retain personal information for as long as reasonably necessary to provide our services, maintain account and order records, resolve disputes, prevent fraud, comply with legal obligations and protect the security of our services.
When information is no longer required for a legitimate purpose, we may delete or anonymize it in accordance with our applicable procedures and legal obligations.
Some information may need to be retained for a longer period where required by law or for legitimate purposes such as fraud prevention, security or financial record keeping.
11. Account Deletion and Data Deletion
You may request deletion of your Sehwan Food account and associated personal information.
Where account deletion is available within the application, you may use the account deletion option provided in the application.
You may also contact us using the contact information provided below to request account and associated data deletion.
When an account deletion request is received, we will process the request and delete or anonymize information that is no longer required for a legitimate purpose.
Certain information may be retained where necessary for legal compliance, fraud prevention, security, dispute resolution, financial records or other legitimate obligations.
If information must be retained, we will limit its use to the purpose for which it is retained.
12. Children's Privacy
Sehwan Food is not directed specifically to children.
We do not knowingly collect personal information from children in violation of applicable law.
If you believe that a child has provided personal information through Sehwan Food without appropriate authorization, please contact us so that we can review the situation and take appropriate action.
13. Your Choices
You may have choices regarding the information you provide to Sehwan Food.
You may:
- Update certain account information through the application where the feature is available.
- Manage location permissions through your device settings.
- Manage notification permissions through your device settings.
- Request deletion of your account and associated information.
- Contact us regarding questions or concerns about your personal information.
Disabling certain permissions may affect features that depend on those permissions.
14. Third-Party Links and Services
The Sehwan Food application may use or provide access to third-party services, websites or technologies.
Third-party services may have their own privacy policies and terms.
We recommend reviewing the privacy policies of third-party services when you use their services.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time when our services, technology, legal requirements or data practices change.
When important changes are made, we may provide appropriate notice through the application, website or another reasonable communication method.
The updated Privacy Policy will be effective from the date shown at the beginning of the policy.
16. Contact Us
If you have questions, concerns or requests regarding this Privacy Policy or your personal information, you can contact Sehwan Food at:
Email: support@sehwanfood.com
Website: https://sehwanfood.com
We will make reasonable efforts to review and respond to privacy-related requests.
17. Your Acceptance
By using Sehwan Food, you acknowledge that you have read and understood this Privacy Policy and agree to the practices described here.
If you do not agree with this Privacy Policy, please discontinue use of the Sehwan Food services.