Refund Policy
Last Updated: September 14, 2026
At Sehwan Food, we aim to provide a reliable food ordering and delivery experience. We understand that sometimes an order may not go as expected. This Refund Policy explains when a refund or other resolution may be available.
1. Refund Eligibility
A refund may be considered when:
- An order was cancelled by Sehwan Food or the restaurant and payment was already completed.
- The customer was charged for an order that was not successfully placed or completed.
- Items are missing from an order.
- The wrong food item was delivered.
- An order arrives with a significant problem that should reasonably be reported to us.
- A technical or payment issue resulted in an incorrect charge.
Refund eligibility depends on the circumstances of the order and may require verification.
2. Incorrect or Missing Items
If your order contains missing or incorrect items, please contact Sehwan Food as soon as reasonably possible after receiving the order.
We may request relevant information about the order so that we can review the issue with the restaurant or delivery partner.
Depending on the circumstances, we may offer a refund, partial refund, replacement or another appropriate resolution.
3. Food Quality Issues
If you receive food that appears to have a serious quality, preparation or condition issue, please contact us as soon as possible after delivery.
We may review the complaint with the restaurant before determining an appropriate resolution.
Customers may be asked to provide relevant details or photographs when necessary to help us verify the issue.
4. Order Cancellation by Customer
Customers may cancel an order only where cancellation is available through the application or permitted under the applicable order conditions.
If the restaurant has already accepted or started preparing the order, a refund may not be available for a customer-initiated cancellation.
Any applicable cancellation charges or refund amount will depend on the circumstances of the order.
5. Order Cancellation by Restaurant or Sehwan Food
If a restaurant or Sehwan Food cancels an order after an online payment has been successfully completed, the customer may be eligible for a refund of the applicable amount paid for that order.
The reason for cancellation may include restaurant unavailability, item unavailability, operational issues or circumstances that prevent successful delivery.
6. Cash on Delivery Orders
For Cash on Delivery orders, no payment is collected through an online payment system at the time of placing the order.
If there is an issue with a Cash on Delivery order, customers should contact Sehwan Food support so that the matter can be reviewed and an appropriate resolution can be determined.
7. Delivery Problems
A refund may not be available when an order cannot be delivered because the customer provided an incorrect or incomplete address, was unavailable at the delivery location, could not be reached, or otherwise prevented the delivery from being completed.
Each situation may be reviewed based on the circumstances.
8. Refund for Online Payments
When a refund is approved for an online payment, the refund will normally be processed through the applicable payment method or payment service provider.
The time required for the refunded amount to appear in the customer's account may depend on the payment provider or financial institution.
Sehwan Food cannot control processing times imposed by third-party payment providers.
9. Partial Refunds
In some situations, only part of an order may be affected.
Where appropriate, Sehwan Food may issue a partial refund for the affected item or portion of the order rather than refunding the entire order.
10. Promotional Offers and Discounts
If an order was placed using a promotional code, discount or special offer, the refund amount may be calculated according to the terms of that promotion.
Promotional discounts may not always be refundable or convertible into cash.
11. How to Request a Refund
If you believe that you are entitled to a refund or another resolution, please contact us as soon as possible after the issue occurs.
Please provide your order information and a clear description of the problem.
You can contact Sehwan Food at:
Email: support@sehwanfood.com
Website: https://sehwanfood.com
We may review the order details and, where necessary, contact the restaurant or delivery partner before making a decision.
12. Refund Review
Refund requests are reviewed based on the available order information and the circumstances of the issue.
Submitting a refund request does not automatically guarantee a refund.
We may decline a refund request when the available information does not support the claim or when the issue results from circumstances outside the responsibility of Sehwan Food.
13. Changes to This Refund Policy
We may update this Refund Policy from time to time to reflect changes to our services, payment methods or applicable requirements.
Any updated version will be published with a new effective date.
14. Contact Us
For questions regarding refunds, cancellations or order-related issues, please contact us:
Email: support@sehwanfood.com
Website: https://sehwanfood.com
We will make reasonable efforts to review and respond to refund requests and customer concerns.